At Hales Osteopathic Practice we have always maintained high standards of hygiene for the benefit of our staff and patients. During COVID-19 we have made further adaptations based on advice from Public Health England, for the Health and Safety of our patients and staff.

Please read the information provided below to ensure that your visit to us proceeds smoothly.


Booking your Appointment

Call the practice on: 01630 656546

Our receptionists will ask you a few pre-screening questions:

  Have you had close contact with or cared for anyone with COVID-19 symptoms in the last 10 days?

  Have you experienced any of the following symptoms in the last 10 days:

- High Temperature

- Cough

- Sore Throat

- Respiratory Illness

- Shortness of breath

- Loss of smell or taste

  Your age

  Whether you have any underlying medical conditions

On Arrival

  Please do not arrive early for your appointment. This is to enable social distancing and cleaning between patients.

  If possible, please do not bring a chaperone or children with you without speaking to a practitioner first.

  Avoid bringing unnecessary bags, umbrellas and other belongings with you to your appointment.

  The front door will be locked.

  Please call us from your mobile phone or ring the doorbell.

  The practitioner or the receptionist will open the door for you, and all doors during your visit.

  When you enter the building please use the sanitiser gel provided, or if you prefer, wash your hands with soap and water. The toilet is located at the top of the stairs on the right.

  We are asking you to wear a mask. You may either bring your own, or buy a disposable paper mask from us.

  You will pass through the waiting room straight into the treatment room.

During Treatment

  The practitioner will be wearing Personal Protective Equipment (PPE); a mask, disposable gloves, and apron.

  The treatment table and pillows have plastic covers and pillowcases, which will be wiped and sanitised after every patient.

  No bed linen will be used. If you require a towel for modesty, they will be washed at 60 degrees after a single use.

  Before and after each patient, the practitioners have been trained to clean the treatment room and wash their hands and arms up to the elbow.

Leaving the Practice

  Contactless payment, or direct bank transfer, is preferred. Cash or cheques may be accepted if this is not possible.

  We ask that you leave promptly to enable us to clean the practice and change our PPE before the next patient arrives.

  You may dispose of any paper masks in the bin provided by the front door.

If you have any issues that you would like to discuss, then please do not hesitate to get in touch.

Call us on: 01630 656546

We appreciate your understanding and patience at this time.

Thank you.